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August 26, 2025 · 4 min read

Stop Being the Human Duct Tape in Your Business

Being the glue feels like being needed. In practice it is a hidden tax. Replace glue work with explicit interfaces, approval gates, and automation that stays in bounds.

OperationsAI WorkflowsSystemsLeadership

Headline Signal

Remove glue work

Glue Work Is a Signal

If you constantly translate, remind, and rescue, you are seeing a system defect.

Most glue work exists because inputs are inconsistent and ownership is unclear.

AI can absorb some of this, but only if you make the workflow explicit.

Otherwise you just accelerate chaos.

Name the Glue Roles

Router: everything flows through you.

Translator: you convert vague requests into usable specs.

Memory: you remember decisions nobody recorded.

Rescuer: you fix problems at the deadline because gates were missing earlier.

Replace Glue with Interfaces and Gates

Interfaces are consistent formats for inputs and outputs.

Gates are explicit checkpoints before irreversible actions.

Use AI to draft and format, but require the system to follow the interface and stop at the gate.

Then keep a weekly review that closes the most common glue task by turning it into a rule or template.

  • Handoff format: objective, constraints, owner, deadline, acceptance checklist.
  • Decision record: decision, rationale, tradeoffs, review date.
  • Approval gate: required for customer facing messages and money.
  • Weekly retro: remove one glue task by making it a standard.

When the Business Stops Routing Through You

You gain time because fewer things route through you.

You gain reliability because work becomes repeatable.

You gain resilience because the business stops depending on one person.

And you gain career safety because you become the architect of the system.

Bottom Line

Pick one glue task you do weekly and replace it with an interface and an approval gate. Fix one glue task every Friday and your role changes fast.